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Support

Community support​

This support is provided by the project community and is available to all users through the GitHub repository issues section. It is a free service, but it does not guarantee a specific response time, relying instead on the availability and goodwill of community members.

Commercial support​

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Need Enterprise support? For large organizations, we offer personalized support packages for complex database infrastructures, including ultra-fast response times, 24/7 support, remote DBA, regular health checks, and database cluster management (upon request). Please contact us for more details.

This support is offered through a subscription program for project sponsors. It includes personalized assistance with a guaranteed response time depending on the chosen plan. Sponsors have access to a private, dedicated Slack channel for direct communication and support.

Choose the support plan that fits your needs:​

Small Sponsor

$300 per month

  • Response Time: from 12 to 48 hours
  • Live chat - dedicated Slack channel
  • Basic personalized support

For individuals and hobby projects that require infrequent but reliable personal support. We offer personalized attention and assistance, allowing you to focus on developing your project with the confidence that a dependable partner is always ready to help when needed.

Sponsor

$1000 per month

  • Response Time: from 4 to 12 hours
  • Live chat - dedicated Slack channel (up to 2 members)
  • Prioritized issues and feature requests
  • Personal recommendations
  • Personalized support (PostgreSQL Consulting)

For small businesses and startups looking to ensure continuous maintenance and support for their PostgreSQL clusters. This tier offers a balanced combination of personalized support and prioritized issue resolution, making it ideal for managing a few critical database clusters (typically < 10). It's perfect for small teams who need reliable assistance to keep their operations running smoothly.

Sponsor+

$2500 per month

  • Response Time: from 1 to 4 hours
  • Live chat - dedicated Slack channel (up to 10 members)
  • Prioritized issues and feature requests
  • Personalized support (PostgreSQL Expert Consulting)
  • Database Health Checks
  • Performance Optimization Assistance
  • Disaster Recovery Assistance
  • Incident Investigation Assistance

For organizations, regardless of their size, that face unique challenges in managing large-scale, high-load databases or numerous database clusters. This tier provides extended individual support and tailored solutions to meet the diverse and complex needs of organizations.